Overview

Neo Agent is organized around a few core concepts. Understanding these will help you design reliable, scalable automations.

Key concepts

Define when a workflow or agent runs—on ticket events (Triggered) or on a schedule (Scheduled)

Target which tickets to process using deterministic and AI filters, with AND/OR logic

Automated sequences of smart actions that process tickets, update data, and notify users

Autonomous agents that can work a ticket from start to finish using a choice of tools/actions at it’s disposal to achieve a specific objective

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