Workflows execute a sequence of actions that can be triggered or scheduled to run on a regular basis. It’s a great way to automate repetitive tasks that always needs to happen regardless of an incoming ticket’s context (i.e ticket triage, dispatching tickets to technicians, etc.)Documentation Index
Fetch the complete documentation index at: https://docs.neoagent.io/llms.txt
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Building Your First Workflow
Watch the following 1-min video to get started with setting up your first workflow with Neo Agent:Best Practices
Start simple
Setup a workflow with a single action (i.e Ticket Triage) so you can see how Neo works in your environment
Review the workflow's decisions
Monitor workflow decisions closely when first deployed to ensure quality using the Event History tab.
Iterate based on feedback
Refine the workflow’s filters and actions so it’s aligned with what you want it to do.