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Documentation Index

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The Add Time Entry tool allows Neo Agent to log a customer-visible time entry on the ticket in your PSA — duration, billable flag, work type, and a note describing what was done.
Enabled when you grant the Time Entries write permission on your PSA integration (the workflow’s Integrations tab) — the settings below live on that permission group. Agents only call this tool when there’s customer-relevant work to report; the always-on internal Log Time Estimate helper handles the saved-time analytics on every run regardless. See Log Time Estimate.

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What It Does

When enabled, the agent can:
  • Add time entries to tickets
  • Set duration and billable status
  • Include detailed notes about work performed
  • Communicate resolution to end clients (time entries are often client-visible)
Use custom instructions to specify how much time to add and what message format to use. Example: “Add 15 minutes for simple tickets, 30 minutes for complex tickets, focusing the message on resolution steps.”

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How to Use

  1. Enable the tool in your workflow
  2. Configure approval requirements
  3. Provide custom instructions on time amounts and message format

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Example Instructions

Add 15 minutes for password resets.
Add 30 minutes for software installations.
In the time entry notes, summarize what was done to resolve the issue.