The Find Tickets by Content tool allows Neo Agent to search your ticket history based on content similarity—finding tickets about similar issues.Documentation Index
Fetch the complete documentation index at: https://docs.neoagent.io/llms.txt
Use this file to discover all available pages before exploring further.
What It Does
When enabled, the agent can:- Search tickets by description and note content
- Find similar past issues
- Detect duplicate tickets — including ones whose summary was reworded, since it matches by meaning rather than keywords
- Identify how similar problems were resolved
- Support ticket merging and bundling workflows
Ticket data syncs from your PSA every 24 hours, so results may have up to a 24-hour lag.
How to Use
Use this tool when you want the agent to:- Find similar tickets for merge candidates
- Look up how past issues were resolved
- Identify patterns in recurring problems